1. Overview
This Refund & Cancellation Policy explains how subscription billing, cancellations and refunds work for the Healers Tab Service. It forms part of, and should be read with, our Terms of Service.
2. Free trial
We offer a 14-day free trial with full access and no payment details required up front. We encourage you to use the trial to fully evaluate whether Healers Tab is right for your practice before you pay.
3. Subscription fees
Paid plans are billed in advance, per clinic, per billing period (monthly or yearly), through our payment gateways. Applicable GST is added and shown on your invoice.
4. Cancellation
You can cancel your subscription at any time from your billing page or by contacting us. When you cancel, your subscription will not renew for the next period, and you will continue to have access until the end of the period you have already paid for. We do not automatically delete your data on cancellation — you may export it, and data is then retained and removed as described in our Privacy Policy.
5. Refund eligibility
Because a free trial is available to evaluate the Service, subscription fees are generally non-refundable, and we do not provide pro-rata refunds for partial or unused periods once a billing period has started. We will, however, consider refunds in cases such as:
- a duplicate or accidental charge;
- a clear billing error on our side;
- being charged after a timely cancellation for a renewal you did not intend; or
- a significant failure of the Service that we are unable to resolve within a reasonable time and that prevented you from using it.
Refund requests should be raised within 7 days of the charge.
6. How to request a refund
Email hello@healerstab.com from your registered email address with your clinic name, the invoice or transaction reference, and the reason for the request. We may ask for additional details to verify the request.
7. How refunds are processed
Approved refunds are made to the original payment method through our payment gateway. Depending on your bank or provider, it typically takes 5–7 business days (sometimes longer) for the amount to reflect. We refund the amount charged; any payment-gateway or bank charges are handled according to the gateway’s policies.
8. Chargebacks
If you have a billing concern, please contact us first so we can help resolve it. Initiating a chargeback without contacting us may lead to suspension of the account while the matter is investigated.
9. Changes
We may update this policy from time to time; the “Last updated” date will reflect the latest version.
10. Contact
Questions about billing or refunds? Email hello@healerstab.com.